Terms & Conditions

Terms & Conditions

Payment for New Clients: We require pre-payment for all new accounts until a credit history is successfully established with us.

Credit Terms for Repeat Clients: After placing their fifth order, established clients are welcome to apply for Net 30 payment terms.

Accepted Payment Methods: We accept all major credit cards (Visa, MasterCard, American Express, Discover) and company checks.

Please note: A 3% processing fee will be applied to credit card payments exceeding $7,000.

Reporting Issues & Returns

Any issues regarding the quantity or quality of goods must be reported to us within 48 hours of receiving your order.

Before returning any merchandise, you must first obtain a Return Merchandise Authorization (RMA) number from us.

A restocking fee may be applied to returns of blank (undecorated) items.

Important Disclaimers:

• All orders are contingent upon product availability.
• We are not responsible for delays caused by factors outside of our control, including material shortages, customs processing, shipping carrier delays, or natural disasters (acts of God).
• Product Variations: Due to manufacturing tolerances, all product dimensions have acceptable variations of ¼”. Decoration also allows ¼” variation.
• Color and Construction: Production colors may differ slightly from the images shown in our catalogs. We cannot guarantee that the exact construction details of finished goods will remain perfectly consistent over time.
• External Pricing/Information: We are not responsible for pricing or descriptive errors found in third-party publications (e.g., ESP, SAGE).
• Logo Use: All logos displayed in our materials are for illustration purposes only. They do not imply endorsement and are not available for sale except by the authorized owner.